Terms of Service

1. The service

ChatterForms is an AI-assisted form builder. You can generate forms from text, PDFs, images, or URLs, customize them, publish them, collect submissions, and use optional features such as payments, e-signatures, scheduling, analytics, and survey distribution, subject to your plan.

Self-serve plans currently offered are Free, Basic, and Pro. Features described as Enterprise on marketing pages are not offered unless we agree in a separate written contract.

We use AI to help you build forms. AI is improving but not perfect. Do not rely on generated forms or answers for critical legal, clinical, or financial decisions without your own review.

2. Eligibility and accounts

You must be at least 18 years old to create an account. You must provide accurate information and keep your credentials secure. Do not share your login. You are responsible for activity on your account. Some features (including publishing with respondent email copies, and survey sending) require a verified email address.

You may not access the services through abusive automated means (for example, bots intended to overload or scrape the platform beyond our documented API).

3. Your content and forms

You own the forms you create and the submissions collected through them. You accept sole responsibility for that content and for what you do with the data. You grant Neo HealthTech a limited license to host, process, transmit, and display that content solely to provide, secure, and support the services.

You are responsible for the lawfulness of your forms and collection practices, including notices to respondents, consent, and—if you collect protected health information—your obligations as a covered entity or other regulated party. Enable HIPAA on a form and use a HIPAA-compliant plan with a signed BAA when that use is covered by HIPAA.

If you make a form public (share link, embed, or search-indexable), you understand that it can be reached by anyone with the link. Keep forms private when they should not be public.

4. HIPAA and BAA

HIPAA-oriented features (including form-level HIPAA handling and a Business Associate Agreement) are available on our HIPAA-compliant plan. The BAA is signed when you subscribe to that plan and is available at /billing. If there is a conflict between these Terms and the BAA regarding PHI, the BAA controls for that PHI.

Do not send PHI into AI form generation (prompts, PDFs, images, or URLs used to build a form). AI is used only to construct forms, not to process submitted PHI.

5. Acceptable use

You are solely responsible for your use of the services. You may not use them to:

• Violate any law, or anyone’s privacy or intellectual property rights
• Spam, phish, mass-email without permission, or run email-harvesting schemes
• Commit fraud, including payment or identity fraud
• Harass, defame, threaten, or promote violence or harm
• Distribute malware or attempt to break into accounts or systems
• Abuse cloning, scraping, or generation features in a way that harms the service or others
• Resell, reverse engineer, or copy the platform except as our API documentation allows
• Sell, rent, or disclose personal information collected in your forms except as permitted by law and your notices to respondents
• Collect highly sensitive identifiers (for example Social Security or national ID numbers) without a legitimate need
• Ask responders for third parties’ personal information without that person’s permission
• Collect or promote sexually explicit content involving minors, or other illegal content
• Misrepresent that ChatterForms is the party collecting respondent data when you are the form owner

We may remove forms or suspend accounts that we reasonably believe violate these rules. If we believe a form is collecting highly sensitive data without a valid reason, we may disable it and ask you to explain the purpose.

6. Plans, trials, billing, and taxes

Except for the Free plan, use of paid features depends on timely payment. Paid plans are billed in advance on a recurring cycle through our payment processor and renew automatically until you cancel or downgrade. You can cancel at the end of the current period; access continues until that date. Upgrades may be prorated. Downgrades take effect at the next billing date and may reduce limits.

You are responsible for applicable taxes. If a payment cannot be processed, we may suspend the paid subscription. Basic and Pro may include a trial for eligible new customers. Plan limits (for example number of forms or submissions) may be stated on the pricing page and may be enforced. Unused quota does not roll over unless we say otherwise.

7. AI features

Generated forms may be incomplete or incorrect. You must review fields, logic, and compliance settings before you publish. We do not guarantee that a generated form meets any legal, clinical, or industry requirement.

8. Payments, signatures, and integrations

• Optional in-form payments are processed by a third-party payment provider you connect. Funds go to your account with that provider. Their terms apply. We do not store card numbers.
• Electronic signatures are a capture and storage tool. You are responsible for using them in a legally appropriate context (including ESIGN/UETA where applicable).
• Optional tools you connect (scheduling, messaging, website plugins, our API) are provided by third parties. Their terms apply. By enabling them you may share data with those providers. We are not those providers and do not warrant their services.

9. Communications

We may email you about your account, billing, security, and forms (for example a notice when someone submits, if you enable it). Delivery is not guaranteed; check your dashboard so you do not miss submissions. By providing your email you also agree we may send occasional product or marketing messages; you can unsubscribe from marketing emails where a link is provided. Transactional messages required to run the account cannot be fully opted out of.

10. Availability and modifications

We aim for a reliable service but do not guarantee uninterrupted or error-free availability. We may modify or discontinue features. We are not liable for downtime or for mistakes you make in configuring a form.

11. Trademarks and links

You may not use the ChatterForms name or logo in a way that suggests we endorse you, without our written permission. If you link to us, the link must not frame our site in a misleading way or imply affiliation we have not agreed to.

12. Disclaimers

THE SERVICE IS PROVIDED “AS IS.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEO HEALTHTECH DISCLAIMS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR LEGAL, HIPAA, OR CLINICAL REQUIREMENTS WITHOUT YOUR OWN REVIEW AND PROCESSES.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEO HEALTHTECH WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, TIME, OR GOODWILL. OUR TOTAL LIABILITY FOR CLAIMS ARISING OUT OF THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE CLAIM (OR ONE HUNDRED U.S. DOLLARS IF YOU ARE ON THE FREE PLAN). WE ARE NOT LIABLE FOR THE ACTS OF THIRD-PARTY PROVIDERS YOU CHOOSE TO CONNECT.

14. Indemnity

You will defend and indemnify Neo HealthTech against claims arising from your forms, your submissions, your respondents, your use of AI-generated output, your violation of law or these Terms, or your failure to obtain required consents or a BAA when you needed one.

15. Termination

You may stop using the services and cancel as described in billing. We may suspend or terminate accounts that violate these Terms or create risk for the service or others. On termination we may stop hosting your forms and delete data in line with our privacy practices. Sections that should survive (including 3, 5, 12–14, 16, and 17) survive termination.

16. Other terms

Independent contractors. These Terms do not create a partnership, joint venture, or employment relationship.

Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.

Force majeure. We are not liable for delays caused by events beyond our reasonable control (including outages of infrastructure we do not control, natural disasters, or government action).

Entire agreement; severability. These Terms and the Privacy Policy are the entire agreement between you and us for the services. If a court finds a provision unenforceable, the rest still applies. Failure to enforce a provision is not a waiver.

17. Governing law

These Terms are governed by the laws of the State of California, excluding conflict-of-law rules. Courts located in California will have exclusive jurisdiction, except that we may seek injunctive relief in any jurisdiction. The UN Convention on Contracts for the International Sale of Goods does not apply.

18. Changes

We may update these Terms. The “Last updated” date will change. Continued use after the effective date constitutes acceptance, except where law requires additional consent. If you object, stop using the services.

19. Contact

Legal notices: legal@chatterforms.com
Privacy: privacy@chatterforms.com

Neo HealthTech LLC
California, United States